Home Shipping policy
Shipping policy
Where we deliver, what it costs and how long it takes. Last updated September 2026.
Delivery charges
| Service | Timescale | Cost |
|---|---|---|
| Standard, mainland UK | 2–4 working days | £4.99, free over £75 |
| Express, mainland UK | 1–2 working days | £9.99 |
| Large or two-person items | 3–7 working days | £24.99 |
| Scottish Highlands, islands, Northern Ireland | 4–7 working days | From £14.99 |
Dispatch times
Orders placed before 1pm on a working day are usually picked and dispatched the same day. Orders placed after 1pm, at weekends or on bank holidays are dispatched on the next working day. Bank transfer orders are dispatched once cleared funds arrive, which typically takes a few hours but can take up to two working days.
Tracking
You receive a dispatch email with a tracking link as soon as the carrier collects your parcel. If the tracking has not updated within 48 hours of dispatch, contact us and we will chase the carrier on your behalf.
Large items
Sofas, bed frames and garden sets are delivered by a two-person crew to your room of choice on the ground floor. Please measure doorways, hallways and staircases before ordering. If access is not possible on the day, a redelivery charge applies.
Missed deliveries
Carriers make two attempts and then hold the parcel at a local depot or collection point for seven days. Parcels returned to us as undelivered are refunded less the outbound delivery cost.
Damaged or missing parcels
Check your delivery when it arrives. If the packaging is visibly damaged, note it with the driver where possible, then photograph the box and the contents and email sales@chaudhrymartltd.com within 48 hours. We will arrange a replacement or refund without asking you to pay return postage.
International delivery
We currently deliver within the United Kingdom only. If you need delivery elsewhere, contact us on +44 7988 591742 and we will quote for a freight forwarder where possible.