Home Returns and refunds
Returns and refund policy
Thirty days to change your mind on unused items. Last updated September 2026.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel most orders within 14 days of delivery without giving a reason. CHAUDHRYMART LTD extends this to 30 days for items that are unused and in their original packaging.
How to return something
- Email sales@chaudhrymartltd.com with your order reference and what you are returning.
- We reply within one working day with a return authorisation number and the return address.
- Pack the item securely in its original packaging and write the authorisation number on the outside.
- Send it back using a tracked service, or ask us to arrange collection.
Returns sent without an authorisation number can take significantly longer to process, because we cannot match them to an order.
Who pays for return postage
| Reason for return | Return cost |
|---|---|
| Faulty, damaged or not as described | We pay, or arrange collection |
| Wrong item sent | We pay, or arrange collection |
| Changed your mind | You pay, or £24.99 if we collect a large item |
Refunds
Refunds are issued within 14 days of the returned goods reaching us, to the original payment method. Card refunds typically appear within three to five working days. Bank transfer refunds are sent to the account the payment came from, and we will ask you to confirm the details in writing first.
We refund the original standard delivery charge on full-order returns. If you paid for express delivery, we refund the standard rate rather than the upgrade.
Items we cannot accept back
- Items that have been assembled, installed, used outdoors or fitted to a wall.
- Made-to-order and custom-cut products.
- Mattresses, duvets and pillows once the hygiene seal is broken.
- Items returned without their original packaging where that packaging is needed for safe transport.
None of this affects your rights if the item is faulty or not as described.
Reduced refunds
You may handle goods as you would in a shop. If an item comes back showing use beyond that, we may reduce the refund to reflect the loss in value, and we will always tell you the amount and the reason before processing it.
Faulty items
Report faults within 30 days of delivery for a full refund. Between 30 days and six months we will repair or replace the item. Email photographs of the fault with your order reference and we will arrange collection at our cost.
Questions
Call +44 7988 591742 during opening hours, or use the contact form.